What is the mediation process?

There are essentially 5 steps to a successful mediation


The introductory portion of the mediation is a way for all parties involved to feel comfortable with the matter.  The mediator will usually introduce him or herself to the parties and explain the role that the mediator will take, insure that he/she is a neutral individual whose goal is to insure are result that is both fair and just for each party involved.  The mediator, if given pre-mediation documents, will give a general statement about what he/she sees as the issue involved.  Lastly the mediator will outline what the process will be in the mediation and discuss the protocol that should be followed.


After the introduction the mediator will give each party the opportunity to explain the issue and tell their side of the story.  It is imperative at this time that the party not speaking is silent.  The entire point of mediation is to come to a reasonable agreement, when parties start bickering with each other the point of mediation is lost. 


If they have not already been submitted to the mediator, the mediator will request something in the form of a brief detailing the facts, evidence and any other pertinent information that may help the mediator to prepare.  After this the mediator will ask questions of the parties individually in order to flush out reasons, both fiscal and emotional, for why that party has operated in a certain manner or why they seek a certain result.


This step is somewhat self-explanatory.  The mediator, through the information received through briefs and previous dialogue will discuss with each party what he/she feels is the heart of the issue.


Once the issue or issues have been determined the bargaining process will begin.  The bargaining session is the most creative of the steps.  It can involve many different types of focus including group processes, discussion groups and hypotheticals.  A common usage is the “caucus.” or separate conversations for clarification. In some cases the mediator will present a proposed settlement that require the participants to amend the settlement until they come to a reasonable solution.  Another route is that the mediator will meet with each party privately “in caucus” to hammer out negotiations.  The private meetings are confidential and provide an environment, outside the view of the other party, to brainstorm and discuss emotions and fears.

How long will it take to mediate?

Mediation, in general is quicker, cheaper and less time consuming than most court litigation. But depending on the subject and the individuals involved it can be resolved in a few short sessions (however all parties must be open to the idea of mediation) sessions are usually within the normal working day however we understand that people have lives and therefore it may be more convenient to hold the sessions in the evening or at weekends.  As with anything else, this is a guideline and the time associated with mediation may take longer therefore cost may vary.

Interpersonal Mediation Practitioner’s Certificate (IMPC),

Founded in 1999 by Dr Mike Talbot, UK Mediation has come to be recognised as the pioneering thought leader in mediation and mediation training. Based in the United Kingdom and operating all over the world, UK Mediation uses only the most experienced mediators and adult educators: resolving disputes for people or training them how to do it for themselves. Our particular areas of expertise are workplace mediation and neighbourhood mediation, and we’ve worked with hundreds of businesses and trained thousands of individuals, either on one of our market-leading public courses, or in-house at your location.

Interpersonal Mediation Practitioner’s Certificate (IMPC), The IMPC qualifies you to be able to resolve all types of interpersonal conflict more positively, including bullying and harassment and grievance-type issues in the workplace, consumer disputes, family and neighbourhood fall-outs, all types of complaints, and business conflicts.


Executive Diploma qualification

This course awards an Executive Diploma. This qualification recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy in performing technical operations or organising others in the workplace.

ICI is accredited and recognised by the International Association of Private Career Colleges (IAPCC). IAPCC accreditation ensures that the Institute has met IAPCC benchmarks in the areas of course content, course delivery, student assessments, administration and the tutorial faculty.
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