Internal conflicts between partners, between managers, between employees, between a manager and an employee, or other combinations are normal, predictable, and can be resolved if addressed rather than ignored. Traditional professional work environments have implicit policies repressing and/or avoiding conflict, and differences in personalities and/or business values and can get out of control, if ignored, or not addressed properly. Denial, avoidance, dismissal, or simply hoping that conflict settles on its own has proven to exacerbate otherwise manageable conflicts. Unresolved conflict leads to employee disengagement, reduced productivity, lawsuits, and to violence in extreme cases. Internal conflict is serious business and it needs to be addressed with the same level of care as any other business decision. Addressing internal conflict appropriately helps create and maintain a business environment conducive to recruiting, retaining, and engaging the best employees, increases productivity, and ultimately improves the bottom line.
Conflict in the workplace increases with diversity, but diversity is also correlated to better, more diverse outcomes, and higher sales and profits. The reason for, both, the higher performance and the higher propensity to conflict stem from diversity itself. Diversity is a catalyst for thinking outside of one’s comfort zone, for continuous growth, and for belonging in the global market. The key is to manage the necessary conflict that arises from diversity to ensure that conflict becomes and asset, not a liability.
Resolving internal conflict in the workplace
The best way to resolve conflict in the workplace is to address it continuously and organically. Conflict is not an equilibrium; it simply escalates if unresolved, and the more it escalates, the more difficult it is to resolve. Effective conflict management requires training, and experience, both of which make conflict resolution more manageable and productive. Staff that have clear team charters, or company charters, and ADR training is likely to thrive with conflict. That staff would be constantly seeking dissent as a way to improve performance by constantly finding better solutions.
Conflict outside of the abilities of the staff can be resolved through mediation where the parties can, not only resolve the conflict, but improve their conflict resolution skills. The sooner conflict is addressed through mediation, the easier it is to resolve the conflict and the hence the more cost effective, ceteris paribus.
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Family conflict can arise from differences in personality, opinion, or vision, and can affect relations between individual members or the entire family. Sometimes an experienced, neutral mediator can help you work out a solution effectively.
We offer mediation and consultation services ranging from martial conflict to family conflict.
B2B Mediation: External Conflicts
Conflict between businesses is normal, predictable, and usually arises from misunderstandings and miscommunication. There are a host of other reasons for well-intended businesses to have conflict with other well intended businesses.
We offer mediation services giving parties more control over the process and the outcome, and most importantly, potentially preserving your business relationships.